COVID-19 Update | 1st November 2020


From the 1st of November, the Scottish Government will allow a full range of treatment to be carried out in dental practices.  Whilst this is good news for all our patients, we must make you aware that Government guidance only allows us to see a much-reduced number of patients per day.  (Around 10 patients per dentist.)  This is to continue our social distancing and infection control measures.

In addition, there are still some limitations to the supply of the Personal Protective Equipment (PPE) necessary for us to do these procedures.  Despite these limitations, we will try to perform all clinically assessed options for patients attending.  With time, we expect to be able to increase our range and number of treatments when government guidance allows.

We would like to remind our patients that we will do everything in our power to help them.  However, with very low numbers of appointments available, we must continue to prioritise these for urgent care and the completion of treatments which are likely to fail.  All current appointments will be risk assessed on this basis.

We would still like you to:

  • Phone us first if you have any problems. If we can’t see you or perform the treatment you need, we can refer you to an Urgent Dental Care Centre in Forth Valley or other specialist clinics.
  • To book appointments, please phone the surgery on 01259 723225. You will not be able to enter the building unless you have an appointment.
  • When phoning for urgent care, please try to phone before 10am, if possible.
  • If you are phoning about a routine enquiry or to make a non-urgent appointment, please try to phone after 11am.
  • If you have any Covid symptoms or have been in close contact with someone with Covid-19 or suspected Covid-19, please DO NOT ATTEND. Phone us for further advice.
  • Please be patient. We know many of you have been waiting for the point when we can treat you.  We will do our best to see as many of you as we can until we return to normal.

When you attend for your appointment you will be:

  • Expected to wear a mask or face covering
  • Asked to use hand gel
  • Asked Covid Screening questions
  • Directed to socially distance in waiting areas
  • Moved through the practice in a ‘one-way system’
  • Asked to pay using contactless payment methods where possible

For more information on your visit, please watch our updated patient journey video.

Thank you for your patience and understanding.  It is difficult for us not to be able to help all of you as normal.

If you have any problems, queries or doubts; please phone us on 01259 723225.

Letter from Forth Valley Health Board | 30th October 2020

Dear Patient

As you know, the Scottish Government has announced that dental practices can begin to see NHS routine patients for the full range of treatments from 1st November 2020.This is a welcome, positive step for dentistry however it is important to realise that due to a number of public health measures this will not be a ‘business as usual’ model- indeed your dental visit will be a different experience from when you attended before lockdown. Patient and staff safety are the underlying priority. Many thanks for your patience while the practice adapts to meet these new developments and please be aware:

· Dental practices have been risk assessed to offer patients a service where social distancing of 2 metres can be applied and the dentists have been provided with a supply of the appropriate PPE (personal protective equipment)
· They will be working to keep patients safe therefore limiting numbers that are appointed each day. Dentists have to take into account surgery down time between patients to ensure they stay within with recent infection control guidance. The result of this is the number of appointments in any one day will be greatly reduced
· Your dentist will use their clinical judgement to ensure there is an appropriate priority and some patients will have to wait for an appointment. Emergency and urgent care will continue to be the first priority (pain, infection, trauma or a worrying patch in the mouth).
· This change from 1st November will allow routine patients to be seen for drilling and filling and will increase the types of treatment dentists can carry out. Treatment planning will now look at the risk and complexity of the treatment under the current restrictions alongside the benefit or long term prognosis of any care
· Do not attend your dental practice in person without a pre-arranged appointment.
· Prior to your appointment you will be contacted and asked about your Covid status. Anyone who is currently a confirmed case, has symptoms suggestive of COVID-19 or who is a close contact of a COVID-19 case will not be seen in general dental practice. Their care will be redirected by their dentist as appropriate.

The Scottish Government has instructed all NHS dentists in Scotland to work to these new conditions and there is currently no date for a return to the previous model. Patience is needed at this stage to allow the right treatment to be planned for each patient.

Many thanks for your understanding.

The Macdonald and Morson Dental team would like all patients to view the following video from the Chief Dental Office.

Self Help Guide

For advice on how to keep your teeth and gums healthy, and how to manage some common dental problems at home, please download our self help guide.

Covid-19: Patient Journey

We have implemented new measures to keep our patients and staff safe, and to comply with the latest government health guidelines. Please watch the following video to see how a visit to our practice will work.