Commonly asked questions

At Macdonald & Morson Dental Care, we understand you might have questions about your dental treatment, our services, and what to expect when you visit us. Here are some of the most common questions we’re asked.

We are currently welcoming new NHS patients

The best way to organise your care is to call our reception team. They are trained to efficiently organise the correct appointments for your circumstances Alloa - 01259 723225 Alva - 01259 769000

Alternatively, you can complete our contact form.  

Please note this email address is not monitored constantly.  It is usually easier and more efficient to call us.

At your first appointment, you will be asked to complete a medical history form. This information helps us tailor your dental care to your individual needs.

To assist us in providing the best possible care, we kindly ask that you bring a list of any current medications you are taking.

If you are exempt from NHS dental charges or are entitled to reduced treatment costs, please bring the relevant documentation to your appointment. This ensures we can process the correct paperwork promptly and avoid any issues later on.

Call the practice at 08:00 for same-day emergency appointments. For out-of-hours emergencies, dial NHS 24 on 111.

Yes, our practice is fully accessible, including ramp access and disabled facilities.

Yes, interpreters can be arranged upon request.

We provide all patients with a written estimate for any proposed treatment following their check-up appointment.

At present, NHS dental examinations are free of charge. However, it is standard practice to take dental X-rays during initial examinations and at clinically appropriate intervals, based on each patient’s oral health needs. Please note that X-rays incur a small additional charge under NHS treatment.

A full breakdown of our NHS and Private treatment charges can be found [link to NHS charges website same as currently on the website)